FAQ

For children, at what age are your products intended?

Toyz products, depending on the category, are intended for children from 6 months to 12 years of age. They have been designed with the safety and needs of the youngest as well as the requirements of their parents in mind.

Can you see Toyz products live?

Yes, our products can be viewed in stationary stores. You will find the closest one easily thanks to our map.

Where can you buy your products?

Toyz products can be purchased in online stores and in numerous stationary stores. You can find out if there is any in your area from our map.

I am an entrepreneur and I would like to start working with you. How to do it?

For this purpose, please visit the cooperation tab where the form is. Filling it in and sending it back to us is necessary to set up an account in our iks2 online warehouse.

Where can I find data on the dimensions and weight of your products?

Such data is placed on the page of each product. You can also find a description, main product features and a photo gallery there.

What to do if the product is damaged?

If the product you bought is damaged, please use our complaint procedure. More in the “Complaints and returns” tab.

I would like to take advantage of the warranty/repair of the product. Unfortunately, I cannot contact the shop where I made the purchase. How should I deal with such a situation?

In such a situation, we encourage you to contact us directly (contact details are available in the Contact section. In the event of a complaint, you will need a proof of purchase, eg a receipt or a completed warranty card.

Can I buy parts for Toyz products separately, such as batteries, wheels?

Yes, we have various additional elements for our products on sale. Please contact our service department (details in the warranty and service tab).